Website Terms and Conditions

See also the Booking Terms and Conditions

This document tells you:

1. The basis on which we act;
2. The limitations of our liability;
3. The terms of use on which you may make use of this website www.cruiseexcursionswales.com (“Site”);
4. Our acceptable use policy; and
5. Our privacy policy.

Please read this document carefully before you start to use the Site. By using our Site, you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our Site.

Information about us

www.cruiseexcursionswales.com is a site operated by Ll?n Pilgrim Way Holidays Ltd. We are a limited company registered under number 04487916 and have our registered office at 1 Dolfor, Aberdaron, Pwllheli, Gwynedd LL53 8BP. Our telephone and email contact details are as follows:

T: 01758 760652

E: enquiries@cruiseexcursionswales.com

Accessing the site

Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.

When using our Site, you must comply with the provisions of our acceptable use policy. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply fully with them.

Our site changes regularly

We may change the content of the Site at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the information and or material on our site may be out of date at any given time, and we are under no obligation to update such material.

Reliance on information posted

We do not provide tours but the Site is used by tour operators to advertise the tours which they offer. Tour information contained on the Site is provided by the tour providers and is published on the Site by us in good faith.

It is important to Us that you can book with confidence and enjoy going on your tour. To help with this, each of the tour operators advertising on the Site have been vetted by Us and have undergone training to ensure the quality of the tour is as you would hope.

While efforts are made to ensure that the information and materials on the Site is accurate, the information and materials displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy and we disclaim all liability and responsibility arising from any reliance placed on such information by any visitor to the Site, or by anyone who may be informed of the Site’s contents.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the materials on our Site for commercial purposes without obtaining suitable licence to do so.

Contractual relationships

Our role and the responsibilities arising therefrom are limited to making tour bookings (and collecting payment as agent of the tour operators for those bookings) in accordance with your instructions. We accept no responsibility for the accuracy or otherwise of any information which: (1) you give to us which we pass to the tour providers, or (2) information the tour providers give to us which we pass to you.

Any contract you make for a tour will be with the tour provider, the details of which will be on your ticket. All tours are subject to the tour provider’s terms and conditions and it is your responsibility to ensure that you have read and understood those terms before proceeding to book a tour. As we are not party to your contractual arrangement with a tour operator, we accept no responsibility for the acts or omissions of the tour suppliers or the services which they provide.

Your contract with any tour provider will be formed and conducted in accordance with their terms and conditions. If you wish to cancel or amend any order you have made your request must be sent to us in writing and we will forward that request to your tour operator. If you do choose to cancel or amend your booking the tour operator may levy a charge. If a tour operator needs to amend or cancel a tour we will inform you as soon as we are able. We accept no liability for any changes or cancellations made to your arrangements by the tour operator under your contract with them.

Our liability

To the extent permitted by law, we hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;

Any liability for any direct, indirect or consequential loss or damage of any kind incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to or referred in it and any information and or materials posted on it however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Our liability is not excluded or limited for death or serious personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

If we are found by an English court of competent jurisdiction liable to you (howsoever that liability may arise), our maximum liability to you is limited to the cost of your booking (or an appropriate proportion of your booking, determined by us acting reasonably, if not everyone on the booking is affected).

Payment

When booking you will be required to give us your credit/debit card details in order that the cost of your tour can be met. By agreeing to these terms and conditions you agree for Us to make those deductions.

In the event that credit card details are provided to Us by anyone other that the named card holder, we shall be entitled to assume that payment is being made with your authority.

In the event that full payment for your tour has not been received by us in cleared funds before the day immediately proceeding the date on which your tour is to start, we will notify the tour operator who may be entitled to cancel your booking in accordance with their terms and conditions and charge a cancellation fee.

Any money paid to us will be held in an escrow account and paid to your tour operator on the day following your tour.

We reserve the right to charge a handling fee for any credit card payments made.

Acceptable use

Viruses, hacking and other offences

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.

In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

For the purpose of harming or attempting to harm minors in any way.

To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use, which can be found on our Site.

Not to access without authority, interfere with, damage or disrupt:

1. any part of our site;
2. any equipment or network on which our site is stored;
3. any software used in the provision of our site; or
4. any equipment or network or software owned or used by any third party.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use (please refer to our terms of use policy on our Site) upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our site.

Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

Issue of a warning to you.

Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

Further legal action against you.

Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Privacy Policy

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Ll?n Pilgrim Way Holidays Ltd

Our nominated representative for the purpose of the Act is Peter Hewlett.

Information we may collect from you

We may collect and process the following data about you:

• Information that you provide by filling in forms on our Site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• Such other data and information as we may, in our reasonable opinion, consider necessary or desirable from time to time.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these.

If you do not want us to use your data in this way please let us know.

Disclosure of your information

We will need to disclose your information to tour operators and you expressly agree to us doing so.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Site.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.